Please notify security at +1 (857) 770-3131 so we may direct you to the appropriate resources.
Slot machines, table rails and chairs will be disinfected hourly. Appropriate physical distancing are in place limiting the number of active slot machine and table game positions. Casino chips will be cleaned and sanitized before distribution. Card games will be dealt face up and customers will not touch cards. Baccarat cards may be handled by guests and will be destroyed after each use. All other card games will change cards every four hours. Dealers to clean and disinfect Dice for each new shooter. Guests will be reminded to use hand sanitizer prior to the start of play.
Non-invasive thermal cameras will be placed at each entry point to the resort. Any person displaying a temperature as defined by relevant guidance, displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known symptoms of COVID-19 will be discreetly offered a secondary screening. Employees or guests confirmed to have a temperature as defined by relevant guidance will not be allowed entry to the property and will be directed towards appropriate medical care.
Guests and our employees are required to wear face coverings. Per the City of Everett, guests must wear a face covering at all times, including outside and in our parking garages and elevators leading to the resort. Guests are welcome to select a fresh face covering upon entering the resort.
Guests will be assigned a room that has been thoroughly cleaned and disinfected. Each guest will receive a COVID-19 awareness card outlining the health and disinfection steps being taken by the resort and sanitizer will be provided in each room for guest use. In-room Alexas can be utilized to open the drapes and sheers and to control the lights and air conditioning.
Hand sanitizer dispensers, touchless whenever possible, will be placed at contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, elevator landings, and exercise areas.
Employees will disinfect the hotel guest elevator button panels at regular intervals, at least once per hour. No more than four guests will be permitted per elevator.
Guests will be advised to practice physical distancing from other groups of people not traveling with them while standing in lines, waiting for elevators or moving around the property. Restaurant tables, slot machines and other physical layouts have been arranged to ensure appropriate distancing. All casino areas will limit occupancy to 50% of the licensed capacity.
You can expect the best food, drinks and service that you have come to expect from Encore paired with new thoughtful touches throughout your meal. Menus will be single use paper fresh for you and available digitally via your own phone or tablet. Your place setting will be delivered to the table after you are seated. We will also provide individual utensils to share large format or family style dishes upon request. Our industry leading food safety program has been further enhanced and our service teams and kitchen professionals are receiving additional training to ensure your experience is safe and fun.
Restaurant reservations are recommended and we encourage you to be prompt, neither early or late to assist with our efforts for appropriate physical distancing. If there is a short wait to be seated, guests will have the option to be notified via text or phone when their table is available. Digital copies of menus will be available online. To make a reservation, please click here.
Guest occupancy limits will be enforced to meet local health authority guidelines and to allow for appropriate distancing.
Our employees have been given clear instructions on how to respond swiftly to all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel security at +1 (857) 770-3131 (guests or employees). Employees who are well but have a household member with COVID-19 are instructed to self-quarantine for 14 days.