Terms & Conditions
WYNN REWARDS PRIVACY NOTICE
Wynn Resorts Holdings, LLC, its subsidiaries and holding companies (“Wynn,” “Wynn Group,” “us,” or “we”) are a leading developer, owner, and operator of destination casino resorts that integrate hotel accommodations and a wide range of amenities (including fine dining outlets, premium retail offerings, nightclubs, spas and salons, pools and fitness centers, distinctive entertainment theaters and meeting and convention space) as well as online sports betting apps and websites, and we understand and respect our customers, guests, and users’ privacy.
This Privacy Notice (“Notice”) describes how we collect, use, store, share and protect personal information collected from or about Wynn Rewards members in connection with Wynn properties located in the United States (“US”) and online sports betting apps and websites in the US. Wynn Rewards is a casino loyalty program for members to gain access to member-only rates and promotions at Wynn properties, earn and track gaming benefits, and receive exclusive announcements and invitations. For information about Wynn’s information practices relating to Encore Boston Harbor, mobile application, hotel accommodations and amenities, please visit the Wynn Enterprise Privacy Notice.
1. Practices Covered by this Notice
This Notice describes our privacy practices in relation to the personal information we collect:
- From individuals who sign up for the Wynn Rewards loyalty program through our websites or mobile applications.
- From Wynn Rewards members who activate a Wynn Rewards card on premises at Wynn Las Vegas and Encore and Encore Boston Harbor and use the Rewards to participate in our on-property casino gaming activities, such as slot machines, table games, race and sports betting, casino tournaments, and customer services.
- For Wynn Rewards members who activate a Wynn Rewards account through WynnBET websites and mobile apps and use the Rewards to participate in WynnBET activities.
- Through HTML-formatted email messages that we send to you.
Together we refer to these services as “Wynn Rewards Services.” The Notice does not apply to the following Wynn entities or services, which are governed by separate privacy notices:
- Wynn websites, mobile applications, hotel accommodations and other amenities – Please see our Privacy Notice here which covers hotel guests and customers of our wide range of on-site amenities.
- Wynn Macau and Wynn Palace – Companies that Wynn owns and operates in Macau (Wynn Macau, Limited or Macau Operations) located at wynnmacau.com and wynnpalace.com, and their related websites. Link to Privacy Policy here .
- Wynn Jobs – Including any employment and job applicant personal information collected at wynnjobs.com, encorebostonjobs.com and wynnbet.jobs.net. Links for the employment and job applicant Privacy Notices can be found here: Wynn Las Vegas and Encore , Encore Boston Harbor , and WynnBET .
- Wynn Gift Cards – Link to Privacy Policy here .
- Hotel Wi-Fi Services – When using WiFi services at our resorts, the personal information you provide is subject to separate privacy notices available through the WiFi landing page.
- Sweepstakes and Other On-Property Promotions – We will use personal information to allow you to participate in these activities. Some of these activities have additional rules and privacy terms attached to them. Please refer to each activity’s terms and conditions for more information.
- Online sports betting outside the State of Nevada – We may offer online sports betting through the WynnBET online sports betting apps and websites. Please refer to the terms and conditions and privacy notice on the respective app or website for the applicable privacy notice which covers WynnBET activities and in-app amenities.
Although this Notice broadly describes the data practices associated with the registration and use of a Wynn Rewards, some jurisdictions may place restrictions on our personal information processing activities. Due to variances in local laws, our practices in such jurisdictions may be more restrictive than those described in this Notice, which enables us to comply with local requirements. Wynn Rewards members from California are directed to Appendix A which sets out additional information about information practices pursuant to the California Consumer Privacy Act (“CCPA”). Wynn Rewards members from the European Economic Area (“EEA”) or the United Kingdom (“UK”) are directed to Appendix B which sets out additional information about information practices pursuant to the General Data Protection Regulation (“GDPR”).
Please read this Notice carefully to understand how we collect, use and process personal information in connection with our Wynn Rewards Program. By visiting, accessing, or using, or providing information to us in connection with, the Wynn Rewards Services, you understand and acknowledge our collection, storage, use and sharing of your information as described in this Notice. Please note that if you disagree with anything in this Notice, you should not visit, access, or use, or provide information to us in connection with, the Wynn Rewards Services. You can contact us with questions about our information practices or policies at privacy@wynnresorts.com.
2. What Information (and How) is Collected from or About You
We collect information from or about you at many, diverse points of interaction with Wynn Rewards Services and related services and activities, such as when you communicate with us about the program, participate in casino gaming or other activities at Wynn Properties, sign up for or activate your Wynn Rewards card, and visit our properties which accept Wynn Rewards. Across our business, Wynn maintains integrated profiles of our customers, in keeping with the highest industry standards for an exceptional customer service experience at our luxury hotels, casinos, restaurants, spas, and other properties. Thus, gaming or other activities tracked by a Wynn Rewards account will be paired with other information we collect from or about that member, in order to personalize your experience and deliver the Wynn Rewards benefits and opportunities.
How We Collect Information
- Online Enrollment Process – We offer the option to register for a Wynn Rewards account (“Wynn Rewards Account”), by submitting an online form at wynnlasvegas.com and encorebostonharbor.com, collecting your name and email address. We will ask you to create a password to manage your account. Your Wynn Rewards Account is not activated, and you will not be issued a Wynn Rewards card, until you complete the On-Premises Enrollment and account activation process.
- On-Premises Enrollment – Wynn Rewards cards are issued and activated on-premises at Wynn properties, after your identification is collected and verified. We collect your driver’s license or other form of government-issued photo identification when you register for a Wynn Rewards Account by visiting a Wynn Rewards desk, while playing casino games or when requesting a replacement card. We also collect information to register or update your Wynn Rewards Account through the kiosks available on-premises and through a Wynn mobile device managed by our Wynn Rewards staff members including your name, driver’s license or government-issued identification information, email address, phone number, physical address and personal tax identification number, and we also ask you to create a unique PIN to activate your Wynn Rewards Account. Alternatively, if you complete a manual registration form, we collect your name, phone number, email address, and Driver’s License or government-issued photo identification information.
- WynnBET Enrollment – Wynn Rewards Accounts are issued and activated upon successful completion of a WynnBET account creation for new Wynn Rewards members or, for existing Wynn Rewards members, WynnBET and Wynn Rewards accounts may be linked. WynnBET will provide and Wynn Rewards will collect your name, phone number, email address, and Driver’s License or government-issued photo identification information to complete your Wynn Rewards activation if you are a new Wynn Rewards member.
- Casino Gaming Activity – We collect information about your gaming activity (such as your bets, payouts, winnings, and game session duration) when you use your Wynn Rewards card on-premises and when using WynnBET.
- Voluntary Information – We collect information which you provide to us voluntarily when you communicate with us directly, including through our VIP hosts, customer services and Wynn Rewards representatives. This includes information you share with us through your use of the Services, such as your preference of casino games or Wynn services and amenities. Where you choose to self-exclude or self-limit, we will collect your personal information in relation to this request.
- Financial Transactions and Privileges – We collect or use your name, email address, phone number, Wynn Rewards ID number, member account details, social security number and tax filing information in connection with us or to administer and service a Wynn Rewards Account with financial dealings. We also collect, where applicable, banking information that is necessary to process payments or other transactions, such as withdrawals and deposits or personal check cashing.
Information We Collect Automatically
When you visit our Wynn Rewards sites, we automatically collect certain information. Please see our Wynn Enterprise Privacy Notice for more information on this.
Information Received from Third Parties
We also collect information about Wynn Rewards members (as relevant and appropriate to the Wynn Rewards Service you have requested) from third parties. Please see our Wynn Enterprise Privacy Notice for more information on this.
3. How We Use Your Personal Information
Wynn uses your information for various purposes, including:
- To provide Wynn Rewards member services, including to manage your account, access member-only rates and promotions, earn and track your gaming benefits, allow you to manage your communication preferences and choose how you wish to use your offers.
- To facilitate our casino operations, including to process financial transactions.
- If you have chosen to self-limit or self-exclude, to administer our self-exclusion program, monitor gaming activity and as required by law.
- To send you personalized messages, publications, news, and information about events, special offers, promotions and benefits, exclusive announcements and invitations, including retargeting advertising through third parties such as Facebook and Google and to measure the effectiveness of the content we serve to you and others.
- To respond to your queries, gaming activity requests or transactions and provide you with related customer service.
- For analytics and profiling purposes, to optimize your experience at Wynn, enhance our marketing, create customer or audience segments (including custom and lookalike audiences), enhance our business and operational efficiency and tailor promotions and offers to your preferences and habits when interacting with us.
- To maintain the accuracy of your account or profile information and provide you with a better and more personalized service, including by pairing information collected under this Notice with your hotel guest profile or customer account if you have previously made hotel accommodations with us or were a customer of our wide range of amenities at our facilities or properties located in the US. Please see our Wynn Enterprise Privacy Notice for more information on this.
- To facilitate the provision of transportation services, and other reservations, if these services have been made available to you, upon your request.
- To carry out appropriate compliance, security and/or financial checks, such as when we need to:
- Confirm your identity;
- Make a payment to you or receive payment from you; and
- Comply with law enforcement, court, and regulatory obligations.
4. Marketing Preferences
- You may withdraw your consent for direct marketing communications regarding your Wynn Rewards Account at any time by contacting us at privacy@wynnresorts.com , by following the unsubscribe instructions in the marketing message, or by logging in to your Wynn Rewards Account and updating your communication preferences.
- When you receive a commercial (promotional) electronic communication, we provide the choice to opt-out of receiving future messages by following the instructions provided in the message.
- You may choose whether to receive text messages or advertising phone calls from us or our call center agents using an automatic telephone dialing system or an artificial or prerecorded voice. By providing your phone number and express consent, you are choosing to receive such messages until you withdraw your consent. Your consent to receive text messages or pre-recorded calls using an automatic telephone dialing system is not required to make a purchase with Wynn. You may revoke your consent at any time by contacting us at privacy@wynnresorts.com .
- Although we do not currently sell, as that term has been defined by the laws of the State of Nevada, your personal information and only share it with third parties who are facilitating the delivery of Wynn services and amenities, if you would like to opt-out of any future sale of your information in the unlikely event we change our practices you can do so by contacting us a privacy@wynnresorts.com .
5. How We Share Your Information
We share your personal information only with selected recipients which include the following:
- Wynn Group - We share personal information with any corporate affiliate of the Wynn Group for the purposes described in this Notice such as to provide the Wynn Rewards Services (e.g. when you book travel with us, we will share your personal information with our affiliated companies, Wynn Las Vegas, LLC and Wynn MA, LLC, the operators of our resorts), to facilitate Wynn Rewards or other Wynn loyalty programs, to personalize an exceptional customer experience across the Wynn websites, apps, and Wynn Rewards Services, to process payments for gaming activity (such as your payouts and winnings) or for responding to applications for a line of credit, advance, or other financial services, for financial transactions and to fulfill your requests, such as responding to requests for gaming information or administering our self-exclusion program.
- Marketing Partners - We share aggregated or de-identified information with our marketing partners to provide certain services, offers and enhance your experience at Wynn. This information cannot reasonably be used to identify you.
- Rewards Partners – We may disclose your personal information to our partners who offer discounts, services or other amenities as part of Wynn Rewards, including, without limitation, Global Sticks Express, LLC and its affiliated companies if you choose to use luggage or golf club shipping services, our hotel and travel partners if you choose to redeem rewards related to those partners, and other partners if you are requesting that Wynn assist in making arrangements on your behalf. The use of your personal information by such partner will be subject to the terms and polices, including privacy policies, of such partner.
- Service Providers - We disclose your personal information to vendors, consultants and other service providers, such as background check companies, payment processors, marketing companies, email service providers, advertising networks and advertisers, information technology services and those who need access to such information to provide services on our behalf. These companies are prohibited from retaining, using, or disclosing your personal information except as necessary to provide the services on our behalf.
- Analytics and Search Engine Providers - We share personal information with these providers to assist us in the improvement and optimization of our Wynn Rewards Account records, Wynn Rewards Services and provide personal ads to our existing or “lookalike” customer base. Please see our Cookie Notice for more information on this.
- Compliance and Regulatory Purposes - We share your personal information with law enforcement agencies, public authorities or other third parties if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:
- Comply with a legal obligation, process or request, such as a subpoena, court order, search warrant or other valid legal process, or to comply with legal or administrative requirements of any governmental authorities, including gaming regulators, tax authorities and law enforcement authorities;
- Enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
- Detect, prevent or otherwise address security, fraud or technical issues; or
- (In our sole discretion) to protect the rights, property or safety of the Wynn Group, or any of its corporate affiliates or workforce members, our users and guests, a third party, or the public as required or permitted by law (including without limitation, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction such as requesting and sharing information with credit bureaus).
- In addition, when you use your Wynn Rewards card for gaming purposes at Encore Boston Harbor, your personal information, including without limitation your gaming history, PlayMyWay information and related details, may be shared with the Massachusetts Gaming Commission for regulatory, research and other purposes, and may be transferred by the Massachusetts Gaming Commission to other third-party research institutions.
- Sale or Merger - We will also disclose your information to third parties in connection with business transfers or bankruptcy proceedings, as permitted by law:
- In the event that we sell any business or assets, in which case we will disclose your data to the buyer of such business or assets; or
- If Wynn or substantially all Wynn assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.
- Other than to the extent ordered a court of competent jurisdiction, the use and disclosure of all transferred user information will be subject to this Notice. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy notice adopted by the successor entity.
6. Cookies and Tracking Technologies
We use cookies, tags and other similar technologies to collect information about your browsing activities over time and across different websites or online services following your use of Wynn services and amenities, or websites, including our mobile applications. These technologies allow us to recognize your preference information, keep track of your purchases, remember your Wynn Rewards Account number and facilitate effective site administration. We use the information we collect to enhance your visit to our various Wynn websites and to provide you with information tailored to your needs. For more information about how we use cookies and to learn how to manage cookies and other tracking technologies related to interest-based advertising, please see our Cookie Notice.
7. How We Protect Your Information
We take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification. We maintain information security policies, routinely test our security controls through internal and external audits, and maintain compliance with the Payment Card Industry Standard (“PCI DSS”) and other applicable regulatory compliance requirements. We also require third party service providers acting on our behalf or with whom we share your information to provide security measures in accordance with industry standards.
Although we adopt reasonable security measures to protect personal information, we cannot guarantee the security of the information stored or handled by Wynn or its authorized service providers. The transmission of information via the internet or email is not completely secure and any transmission is at your own risk.
For your own online security, please do not send payment card numbers or any other confidential personal information to us via email.
8. Minimum Age Requirements
We do not knowingly or intentionally collect any personally identifiable information from, or market to, individuals under the age of 21. Pursuant to law, persons under the age of 21 are not permitted to gamble at our properties or loiter in casino areas. Our online services are not intended for persons under the age of 13. Persons under the age of 13 are not allowed to use our online services in any fashion, so the provisions of the Children’s Online Privacy Protection Act do not apply to Wynn online services. If you learn that a child under the age of 13 has provided us with personal information contrary to these rules, please contact us at the address listed in the “Contact Us” section below.
9. Changes to this Notice
We may change this Notice from time to time to reflect updates to the information that we collect from you, how we use that information and how we share that information with third parties. You can determine when this Notice was last revised by referring to the “Effective Date” at the bottom of this Notice. In some cases, we may provide you with additional notice of our privacy practices (such as adding a statement to the homepages of our Site or sending you an email notification). We encourage you to review the Privacy Notice whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.
10. Contact Us
To submit questions regarding this Privacy Notice or updating or requesting changes to your information, please contact our Privacy Team (see details below). Depending on the state you reside in, you may have the right to request information from a company that shares certain categories of personal information with unaffiliated third parties for their direct marketing purposes. Wynn does not share personal information with third parties for their direct marketing purposes, as these activities are defined in state law. However, if you feel you have such rights, you may send a request to the email address below and Wynn will respond promptly to your request.
Email us at: privacy@wynnresorts.com or
Write to us at:
Privacy Team
Wynn Resorts
3131 Las Vegas Blvd. South
Las Vegas, NV 89109
Attn: Legal Department
Effective Date: 10/27/2022