Click to view our Accessibility Policy or contact us with accessibility related questions

Information

Alexa

As one of the amenities you may wish to enjoy during your stay at Encore, your guestroom comes equipped with Alexa, your voice-controlled personal assistant. You may ask Alexa any questions you may have about Encore and to adjust your room settings such as temperature, lights and drape controls.

Bell Desk

Our bell staff can assist with luggage transportation, wheelchair and scooter rentals. Please call +1 (857) 770-4300 for Bell Services.

Business Center

The Business Center is open daily 8 a.m.–12 a.m. Services we offer include internet access, printing, copying, package shipping and mail receiving and equipment rentals. There are fees associated with services and are subject to change. Click here for pricing and contact information.

Check out

Checkout time is at 11 a.m. You may check out via your in-room iPad, by calling the Front Desk at +1 (857) 770-4000, or by simply dropping your guestroom keys in the Express Checkout box located in Resort Registration.


Concierge

The Concierge team at Encore Boston Harbor is available to assist before and during your stay to create a memorable experience. From transportation options, choice tables at our restaurants, sporting and event tickets and recommendations on sightseeing tours, our world class Concierge team is ready to take care of every detail. Concierge service is available Sunday through Wednesday from 11 a.m.–6 p.m. and Thursday through Saturday from 10 a.m.–9 p.m. To contact the concierge, please call +1 (857) 770-7070 or e-mail conciergeservices@encorebostonharbor.com. We will respond to requests within 24 hours.


Fitness Center

The Fitness Center is located on the Spa level on the third floor which you can get to by pressing the spa button in the elevator. Private personal sessions are available by request and appointment. Please call us if you have any questions +1 (857) 770-3900. Click here for current hours of operation.

Guest Feedback

We would love to hear from you. To submit feedback e-mail guest.comments@encorebostonharbor.com or fill out a comment card located at the Main Registration desk.

Housekeeping Services

Please call Encore Housekeeping at +1 (857) 770-4400 to request to have your room cleaned or for requests such as extra towels, pillows, blankets, soaps, lotions, etc.

Lost and Found

Lost and Found is open daily from 8 a.m.–12 a.m. and may be reached at +1 (857) 770-4330. To report a lost item, click here.

Maintenance Services

For maintenance issues, please press the guest services button on your room phone.

Room Bill

You can view your bill on your in-room iPad or have a copy printed for you at the Front Desk. For more information, please call the Front Desk at +1 (857) 770-4000.

Smoking

There is a $500 deep cleaning fee charged for smoking in a designated non-smoking room. Smoking areas can be found outdoors. Cannabis products are prohibited in guest rooms and throughout the resort.

Telephone Charges

Local and domestic long distance calls are free as well as toll-free calls (800, 833, 844, 855, 866, 877 and 888 prefixes): Direct-Dialed Long-Distance and International Calls: All calls will be charged AT&T operator-assisted daytime rates.

WiFi

WiFi is free up to 7 MB per minute. Higher speed upgrade is available for $9.99 per device, per day. To log on, please provide your last name and room number.

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