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Information

Alexa

As one of the amenities you may wish to enjoy during your stay at Encore, you guestroom comes equipped with Alexa, your voice-controlled personal assistant. You may ask Alexa any questions you may have about Encore and to adjust your room settings such as temperature, lights and drape controls.

Bell Desk

Our bell staff can assist with luggage transportation, wheelchair and rentals and local sightseeing tours. Please call +1 (857) 770-4300 for Bell Services.

Check out

Checkout time is at 11 a.m. You may check out via your in-room TV, by calling the Front Desk at +1 (857) 770-4000, or by simply dropping your guestroom keys in the Express Checkout box located in Resort Registration.


Fitness Center

The Fitness Center is located on the Spa level on the third floor which you can get to by pressing the spa button in the elevator. The fitness center opens: Monday 6 a.m.–12 p.m., Thursday 128 p.m., Friday and Saturday 6 a.m.8 p.m. and Sunday 6 a.m.5 p.m. Private personal sessions are available by request and appointment. Please call us if you have any questions +1 (857) 770-3900.

Guest Feedback

We would love to hear from you. To submit feedback e-mail guest.comments@encorebostonharbor.com or fill out a comment card located at the Main Registration desk.

Housekeeping Services

Please call Encore Housekeeping at +1 (857) 770-4400 to request to have your room cleaned or for requests such as extra towels, pillows, blankets, soaps, lotions, etc.

Lost and Found

Lost and Found is open daily from 9 a.m.6 p.m. and may be reached at +1 (857) 770-4330. To report a lost item, click here.

Maintenance Services

For maintenance issues, please press the guest services button on your room phone.

Room Bill

You can view your bill on your in-room TV, at the Front Desk kiosk or have a copy printed for you at the Front Desk. For more information, please call the Front Desk at +1 (857) 770-4000.

Smoking

There is a $500 deep cleaning fee charged for smoking in a designated non-smoking room. Smoking areas can be found outdoors. Cannabis products are prohibited in guest rooms and throughout the resort.

Telephone Charges

Local and domestic long distance calls are free as well as toll-free calls (800, 833, 844, 855, 866, 877 and 888 prefixes): Direct-Dialed Long-Distance and International Calls: All calls will be charged AT&T operator-assisted daytime rates.

WiFi

WiFi is free up to 7 MB per minute. Higher speed upgrade is available for $14.99 per device, per day. To log on, please provide your last name and room number.

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